Our thoughts go out to Canterbury as you progress with your recovery plans.
Canterbury Earthquake Recovery - Useful Information
On this page:
Recovery Agency Services
Canterbury Earthquake Recovery Authority (CERA) - 0800 7464 2372 www.cera.govt.nz
CERA Hubs at:
- Avondale Earthquake Assistance Centre : Avondale Golf Club cnr Wainoni & Breezes Rd Christchurch 10.00am - 6.30pm
For appointments phone 0800 7464 2372
- Waimakariri Earthquake Support Service: 24 Sewell Street Kaiapoi
CERA Video March 2012 - Health Advice From Experts
CERA Recovery Strategy draft available http://cera.govt.govt.nz/recovery-strategy
Canterbury Communities Earthquake Recovery Network http://www.cancern.org.nz/ 021 045 4458
Canterbury Earthquake Temporary Accommodation Service (CTAS) - 0800 673 227 www.quakeaccommodation.govt.nz
Provides a matching and placement service into appropriate temporary accommodation, provides financial assistance for additional accommodation costs and social wellbeing coordination for earthquake affected households.
Earthquake Government Helpline - 0800 779 997
This provides information on income support, housing, community assistance, clean-up and how to contact any other services people may need. Non-English speakers can also use this service with the assistance of Language Line.
Red Cross - 0800 733 276 www.regcrosseqgrants.org.nz
Earthquake Assistant Grants
2012 Storage Grant
2012 Winter Assistance Grant
For 2011 Grants please phone or refer to website.
EQC (Earthquake Commission) - 0800 326 243 or email claims@eqc.govt.nz www.eqc.govt.nz
Lodging damage claims and general enquires re exisiting claims.
Canterbury Support Helpline - 0800 777 846 Community and social services support referral.
Community Law - 0508 226 529 www.canlaw.nz
Provides free legal advise on land decisions - Lawyer available free at CERA hubs.
Free Counselling
Relationships Aotearoa 0800 735 283
Offering a free Government funded crisis counselling service for anyone affected by the Christchurch earthquake:
1 - 24/7 telephone support for Christchurch residents and others outside Christchurch
2 - face-to-face counselling for those outside of Christchurch.
or visit www.relate.org.nz.
Canterbury Support and Counselling Line 0800 777 846
Canterbury Distrist Health Board Specialist Mental Health Services 0800 920 092
Phone your Doctor who can connect you into free counselling:
Christchurch General Practices http://canterbury.webhealth.co.nz/provider/search/category/5/
Rural General Practices http://www.rcpho.org.nz/about-us/location-map/http://
Refuee & Migrants with earthquake related issues contact Christchurch Resettlement Services (03) 335 0311 admin@crs.org.nz
Victim Support - 0800 842 846
24/7. Telephone contact. People may need to leave their details and a volunteer will ring them back.
Samaritans - 0800 726 666
24/7. National telephone listening and support service staffed by volunteers.
Lifeline - 0800 543 354
Confidential 24/7 telephone counselling and email counselling service (chris@elifeline.co.nz). All age groups are welcome to contact us for telephone & email counselling.
Whanau Trauma Line - 0800 222 042
8:00am - 8:00pm. Te Puna Oranga is offering this free service for anyone who would like to korero or you just need someone to listen. If you are feeling stressed after the earthquake, family relationships building up, not feeling safe, physical, emotional, sexual abuse past trauma still affecting you and your whanau for safe confidential korero we are here to listen to you.
Iwi Maori and Pacific Island Residents 0800 524 8248 (Te Runanga O Ngaitahu) - 0800 875 839 or 027 600 9412 (Te Puni Kokiri)
Ethnic Support Migrants and Refugees on the government helpline - 0800 779 997 or at Settlement Support New Zealand - 0800 776 948.
Youthline - 0800 376 633 or text 234 www.youthline.co.nz or email talk@youthline.co.nz
The Canterbury Chinese Support Group is offering help and advice for Chinese people affected by the earthquake. Its headquarters is at the Rewi Alley Centre in Riccarton, Christchurch. (03) 341 7108
Parenting Support - http://www.skip.org.nz/strategies-for-parents/earthquake-support/index.html
Health and Social Service Information
Doctors/GPs
- Most general practices across Canterbury are open. If you cannot contact your usual practice, please call (03) 365 7777. If you do not have a general practitioner (GP/doctor) please also contact (03) 365 7777.
- ED attendance - residents are reminded that the emergency department is for emergencies only, and are encouraged to use either their usual GP or the after hours GP practices as much as possible. A good rule of thumb is if you feel so acutely unwell you think you should call an ambulance, you probably should head to ED, but if your situation is less urgent than that and you can't get to your GP, then go to an after-hours service.
- For new emergencies and life threatening conditions, ring 111.
- Health Information for East Christchurch residents
Canterbury DHB Updates:
People should avoid silt if they can, particularly if they dont not have running water to wash after contact. If people have to work with silt they should wear water proof gloves, gumboots and a dust mask, shower or wash immediately afterwards and wash clothing separately.
http://www.cdhb.govt.nz/communications/earthquake/default.htm
Urgent mental health advice
Psychiatric Emergency Service on 0800 920 092 or (03) 364 0640
Dental Services
If you can't contact your own dentist call 335 4260. After hours 027 683 0679.
Vulnerable older people
Older people that urgently require assistance because of health or disability needs should contact Older Persons Health on 337 7765 for assessment and advice.
Dialysis helpline - 0800 881919.
Health and Social Services:
The Webhealth team are working to update the information we hold on providers, if you're looking for a specific provider search for them here: http://canterbury.webhealth.co.nz/provider/. We recommend calling ahead to check that the service is open.
If you provide a health or social service to the Christchurch community, please let us know if your contact details have changed, by emailing julie@webhealth.co.nz.
Also check:
- http://ngoupdater.org.nz/
- HealthInfo Canterbury as helpful information and a variety of links, other languages included: http://www.healthinfo.org.nz/
Christchurch City Council Rates Remission www.ccc.govt.co.nz
Culturally and Linguistically Diverse - Guidelines for Getting Public Information to Multicultural Communities in Christchurch - Brochure
Trauma, Stress and Psychological Reactions
Understanding Responses To The Canterbury Earthquake - You tube clip- Dr Caroline Bell
http://www.youtube.com/watch?v=zy28Guk-dtw
Skylight Trust
Trauma, disaster and grief resources, including 'When Loss and Grief come to work' - skylight.org.nz
The Ministry of Health
http://www.moh.govt.nz/moh.nsf/indexmh/coping-with-stress-factsheets
Helping Children Cope - EAP
Helping Children Cope with the Canterbury Earthquake
Factsheets - Joint Centre for Disaster Research
The Joint Centre for Disaster Research, based at the Massey University's School of Psychology, has released 11 fact sheets on how to identify and deal with emotional and physical reactions to the Tuesday 22nd February quake. The fact sheets offer tips on helping children, adolescents and families; identify common reactions; identify how to recognise and respond to the stress of being under threat and what to do when someone you know has been through a traumatic experience: http://disasters.massey.ac.nz/index.htm
Pegasus Health
Adult Patient Information Sheet - Dealing with Stress Symptoms
Parents Information Sheet - Dealing with Stress Symptoms in Children
Mental Health Foundation
Tips for Coping after an Earthquake
Chinese Mental Health Consultation Trust
Chinese language resource entitled "Psychological cares for Survivors after natural disaster" - download from their website www.cmh.org.nz
The Anxiety Disorders Unit, CDHB
Possible Psychological Reactions to an Earthquake.
The New Zealand College of Clinical Psychologists
http://www.nzccp.co.nz/2011/02/to-the-people-of-canterbury/
The European Network for Traumatic Stress
http://www.tentsproject.eu/_site1264/dbfiles/document/_~66~TENTS_interventions_FINAL_24-04.pdf
Add to this page
If you wish to amend information or add an update to this page you can email webhealth@webhealth.co.nz with the details, or call 0800 WEBHEALTH.
This content was last updated April 4, 2012.
